Senior Manager, Customer Success

📋 Description

• Lead and coach a team of 10 CSMs with daily guidance and career development
• Own the team’s core CS metrics and performance indicators
• Implement segment-specific success plans, engagement motions, renewal readiness playbooks, and
• Partner with Sales/Account Management for seamless transitions during renewals and expansions
• Act as senior escalation point for UKI strategic accounts, cross-functional with
• Use data dashboards and forecasting metrics to track productivity and address churn risks

🎯 Requirements

• 5+ years in Customer Success with 2+ years managing high-performing teams in B2B SaaS/fintech
• Experience supporting large/mid-market/enterprise accounts with complex stakeholders
• Strong commercial acumen linking customer health to retention and growth
• Familiarity with CS methodologies, lifecycles, health scoring, and risk mitigation tools
• Excellent people leadership, hiring, and development capabilities
• Data-driven with experience using CRM/CS tooling (e.g., Hubspot, Vitally)

🎁 Benefits

• Hybrid work setup with alignment to UKI regional team
• Impactful regional leadership role with visibility across UKI market
• Opportunity to work with cross-functional teams (Sales, RevOps, Product, Support)