Senior Manager, Customer Success APAC (Team Leader)

📋 Description

• Lead a team of Customer Success Managers across a sub-region in APAC
• Own a portfolio of strategic customers to drive retention, renewals, and expansion
• Lead commercial conversations including upsell, cross-sell, and renewals
• Build relationships with C-level executives and senior stakeholders
• Develop and execute quarterly/annual account growth plans to maximize value
• Deliver executive-level QBRs and customer presentations with business impact

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field
• 8+ years in Customer Success, Account Management, or B2B Sales with team leadership
• Data-driven with strong commercial mindset; proven revenue growth through retention/expansion
• Excellent negotiation, relationship-building, and stakeholder management
• Confident presenter with experience leading executive meetings
• Experience using Salesforce or similar CRM platforms

🎁 Benefits

• Hybrid working model in APAC (Ho Chi Minh City, Vietnam based role with flexible in-office/remote
• Opportunity to lead strategic accounts and drive customer value across a growing global team