Senior Manager, Customer Success Operations

📋 Description

• Lead CS ops roadmap implementation and scalable processes.
• Partner with CS leadership on program design and governance.
• Escalation point for operational issues; drive durable resolutions.
• Own Quarterly Business Review processes with leaders.
• Collaborate with Product, Sales, Support, Finance, BI on priorities.
• Scale playbooks and standards as coverage expands.

🎯 Requirements

• 8+ years in Revenue org; experience driving CS productivity.
• People management experience required.
• Experience with CS systems: Salesforce, Gainsight, Clari, Gong, Tableau.
• Strong project management; turnambiguous programs into scalable execution.
• Translate CS metrics (NRR, GRR, usage KPIs) into strategic narratives.
• Excellent communication in a fast-paced environment.

🎁 Benefits

• Base: $177,000 – $195,000 USD
• Bonus, equity, and generous benefits program