Senior Manager, Customer Success (R5273)

📋 Description

• Lead the Aircraft Division Customer Success function for V-BAT and X-BAT customers in US
• Manage, coach, and develop a team of Customer Success Managers focused on adoption, readiness, and
• Define team structure, roles, performance expectations, onboarding, and career development plans.
• Build and scale the Customer Success operating model with health scoring, success plans, and
• Oversee the Aircraft Division Critical Accounts Program, ensuring proactive risk management and
• Partner with Product, Engineering, Operations, Training, Sustainment, and Sales to address customer

🎯 Requirements

• 10+ years in customer success, operations, account management, program management, or related
• 5+ years leading customer-facing or CS teams.
• Proven hiring, coaching, and team development experience.
• Experience scaling a CS/customer-facing function and managing escalated, high-priority accounts.
• Strong executive presence and ability to communicate with senior military/government and internal
• Travel up to 15% and ability to obtain/maintain U.S. security clearance.

🎁 Benefits

• Pay within range listed + Bonus + Benefits + Equity
• Annual compensation details provided during offer; includes benefits and potential equity