Senior Manager, Data Strategy and Field Tool Operations

📋 Description

• Run daily ops and provide technical support for field technology platforms across Commercial and
• Develop and maintain runbooks, user guides, FAQs, training materials for platform adoption and
• Establish quality controls post-refreshes; develop alerts for failures and impactful trends.
• Document user requirements, specs, architecture, data flows, and procedures to translate business
• End-to-end service support for incidents, service requests, access issues, user inquiries, bugs
• Oversee deployments, change migrations, and agile release practices with code management and

🎯 Requirements

• Bachelor’s or Master’s in Science, Engineering, Information Management, or related field.
• 8+ years in biotechnology or pharmaceutical industry with strong knowledge of Commercial and
• Strong understanding of technology product management, product support, service ops, and lifecycle
• Experience supporting platforms used by large field-user populations in fast-paced environments.
• Strong analytical/problem-solving skills; ability to manage large data volumes with accuracy and
• Ability to coordinate needs assessments across commercial orgs and translate into tech solutions.

🎁 Benefits

• Annual bonus or incentive plan eligibility (role-dependent).
• Opportunity for discretionary equity awards and Employee Stock Purchase Plan.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement benefits.
• FSA/HSA options; life insurance coverage.
• Paid time off and wellness benefits.