Senior Manager, Insurance Customer Operations

Added
17 minutes ago
Type
Full time
Salary
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salesforce sql qa tableau jira
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📋 Description

  • Lead core elements of Insurance Operations for policy servicing
  • Coach a high-performing ops team and scale initiatives
  • Partner with Product, Engineering, Compliance, CX, and Carrier Partners
  • Design processes to improve efficiency and regulatory alignment
  • Own dashboards, metrics, and incident management

🎯 Requirements

  • 5+ years in insurance ops or CX; 2+ years in leadership
  • Cross-functional collaboration with product, engineering, compliance
  • Deep knowledge of life insurance ops, policy admin, QA, regulatory needs
  • Analytical with data-driven decision making; SQL/Tableau a plus
  • Hands-on with Jira, Salesforce, QA systems
  • Bachelor’s in business/ops or risk; advanced degree a plus

🎁 Benefits

  • Salary ranges reflect US location; base only, not bonus/benefits
  • US benefits details at ethoslife.com/careers
  • Equal opportunity employer; inclusive workplace
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