Senior Manager, Pharmacy Operations

📋 Description

• Manage pharmacy and patient service workflows to SLAs, quality standards, and productivity targets
• Oversee end-to-end order fulfillment and shipping operations, including escalation resolution
• Monitor daily shipment pipelines and quality reports to ensure on-time delivery, order accuracy
• Use data and KPIs to identify trends, address gaps, and keep leadership informed on operational
• Directly manage supervisors and specialists across two teams; develop talent through coaching
• Build a pipeline of future leaders through succession planning and intentional development

🎯 Requirements

• 5+ years of managerial experience scaling operations/production in a start-up and/or
• Demonstrated success leading and developing high-performing hourly teams through hiring, coaching
• Experience owning and presenting SLAs, KPIs, key metrics, and operational reporting
• Exceptional problem-solving skills with experience delivering results using operational excellence
• Strong attention to detail; quickly become an expert in new areas, ask the right questions, and
• Data-driven with experience using data to drive decisions and accountability; comfortable analyzing

🎁 Benefits

• Join a mission-driven team dedicated to making healthcare more accessible and affordable
• Equal opportunity employer; diversity of all kinds is valued
• Applicants may receive SMS/MMS updates if they provide their phone number and consent