Senior Manager, Professional Services

📋 Description

• Lead a team of Delivery Engineers and Engineer Leads for enterprise contact center projects in
• Own hiring, performance, career development, workload, and coverage.
• Standardize delivery methodologies, plans, docs, testing, and sign-off.
• Develop reusable assets: code libraries, templates, SOWs, playbooks.
• Monitor delivery across engagements; identify risks and resolve.
• Partner with Sales, CS, Support, and Product to align commitments and capacity.

🎯 Requirements

• 7+ years in Professional Services or related roles, including hands-on delivery.
• At least 5 years leading customer-facing technical teams.
• Enterprise-scale implementations with large environments.
• Experience owning/improving delivery methodologies or frameworks.
• Bachelor’s degree or equivalent.
• Strong written and verbal English; executive-level presentation.

🎁 Benefits

• Comprehensive medical, dental, and vision insurance.
• Disability and life insurance coverage.
• HSA and FSA options.
• Commuter benefits and voluntary supplemental health and life insurance.
• 401(k) matching and ESPP.
• Paid time off and paid sick leave.