Lead and empower a regional team of Service Delivery Managers in the Americas.
Bridge Global Support, Sales, HR, and Engineering to drive operational excellence.
Define team KPIs, optimize resource allocation, and drive risk mitigation.
Improve customer satisfaction and enterprise service delivery outcomes.
Influence service workflows and cross-functional collaboration.
Champion continuous improvement in regional policies and runbooks.

🎯 Requirements

10+ years managing high-performance remote teams.
Experience in service delivery and enterprise leadership.
Strong cross-functional influence with Sales, Engineering, HR.
Familiarity with modern enterprise service platforms (ServiceNow, Salesforce).
ITIL framework knowledge and IT service management principles.
Ability to identify risks and drive innovative operational solutions.

🎁 Benefits

Base salary range: $126,000 — $273,000 USD.
Incentive pay and/or equity eligibility.
Company perks and inclusive culture.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot