Senior Manager, Technical Account Management

📋 Description

• Lead and mentor a team of Technical Account Managers.
• Define TAM roadmap for Elite accounts; scale processes.
• Oversee architectural design reviews, health checks, and risk assessments.
• Build executive relationships with CISOs, CIOs, and Identity Architects.
• Collaborate with CX, AEs, and Support to protect renewals and gather feedback.
• Escalation leadership to resolve high-impact issues and preserve trust.

🎯 Requirements

• 10+ years in technical account management or enterprise delivery.
• 5+ years managing technical, client-facing teams.
• Proven track record scaling delivery teams and Elite customer retention.
• Interface confidently with C-level executives; strong executive presence.
• Experience partnering with sales or account management to drive outcomes.
• Deep knowledge of large-scale enterprise IT ecosystems and security architectures.

🎁 Benefits

• Generous PTO and Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offset (Specific locations)