Senior Manager, Technical Services, Global Business Systems

📋 Description

• Lead strategy, delivery, and support of business systems for Global Services
• Partner with Global Services, IT, and stakeholders on tech solutions
• Drive CRM and service tech governance for global operations
• Oversee deployments across Field Service, Tech Support, and Service Ops
• Champion process optimization, automation, and AI opportunities
• Ensure regulatory compliance and validation for regulated systems

🎯 Requirements

• Bachelor’s or 10+ years in enterprise systems, CRM, or service tech
• 5+ years of people leadership in technical/business systems
• Experience with Field Service, Technical/Product Support
• Regulated industry experience (medical device preferred)
• GxP/CSV, change control, quality processes knowledge
• Stakeholder mgmt, exec communication, governance skills

🎁 Benefits

• Competitive compensation, incentives, benefits, equity
• Global team, growth opportunities, impact on patient care
• Vaccination considerations per role, Equal Opportunity Employer