Senior Manager - User Experience : F&E

📋 Description

• Order-to-delivery experience — speed, reliability, and predictability of the fulfillment promise
• Post-order experience — returns, refunds, and how fast/painlessly they resolve
• Customer support — treat support volume as signal to fix root causes
• The fast delivery network bet — reimagine what "fast" means for value e-commerce
• A team of 10–15 — build, coach, and scale a pod of builders

🎯 Requirements

• B.Tech/MBA from premium institute preferred
• 5–8 years total experience; 2+ years in mgmt consulting, strategy & ops, or startup/tech
• Proven experience leading teams (min. 3 years management)
• Strong analytical and structured problem-solving skills
• High ownership, bias for action, comfortable with ambiguity
• Excellent stakeholder management — work with Product, Ops, 3PLs, Meesho leadership

🎁 Benefits

• Equity and competitive cash compensation
• MeeCare wellness program (medical insurance for employees and families)
• Leave, parental support, retirement benefits, L&D assistance
• Salary advance, relocation assistance, flexible benefit plans