Senior Product Owner - Brokerage Technology Team - IFG

📋 Description

• Own product vision, strategy, roadmap, and backlog for Medicare brokerage tech ecosystem (Genesys
• Prioritize initiatives by customer experience, agent productivity, operational efficiency, and
• Serve as liaison between business stakeholders, tech teams, and external partners.
• Ensure solutions align with carrier-agnostic brokerage operations and business goals.
• Oversee Genesys Cloud CX configuration, integration, performance, IVR, routing, WFM, omnichannel
• Lead evaluation/implementation of new contact center capabilities; manage vendor relationships and

🎯 Requirements

• Authorized to work for any U.S. employer without current or future visa sponsorship.
• 5+ years as Product Owner or similar role, preferably in a call center or healthcare setting.
• Strong hands-on knowledge of Salesforce and Genesys Cloud CX.
• Experience supporting Medicare sales operations, ideally in FMO/brokerage environments.
• Understanding of carrier-agnostic workflows and CMS compliance.
• Ability to manage roadmaps, backlogs, user stories, releases, and Agile delivery.

🎁 Benefits

• Annual base salary range of $94,900–$130,500.
• Eligibility for a performance-based bonus.
• Medical, dental, and vision insurance options.
• 401(k) retirement plan.
• Paid time off, company and personal holidays.
• Paid parental and caregiver leave.