Roblox

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Senior Product Support Specialist

Added

10 minutes ago

Location

🇮🇳 Gurugram

Type

Full time

Salary

Salary not provided

Related skills

product support sql tableau knowledge base bi

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📋 Description

Senior role in Safety Operations, handling escalations end to end
Partner with engineering/product to improve platform through RCA
Own knowledge content and self-service experiences for creators
Coordinate across support, engineering, and comms during incidents
Prepare post-launch RCA reports for stakeholders
Proactively test new product/policy changes for support impact

🎯 Requirements

7+ years in technical/product support or similar
Proven root cause analysis of complex issues
Excellent written communication for engineers and creators
Ability to self-direct and handle ambiguity
Cross-functional influence to engage engineering/product

🎁 Benefits

Office-based role in Gurugram, with Tue-Thu onsite
Equal opportunity employer and inclusive culture

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