Lead and execute implementation activities for NICE CSA solutions, ensuring on-time delivery.
Configure, integrate, and optimize AI-driven solutions per customer needs.
Provide technical configuration and light programming (JavaScript, HTML/CSS) for UI tweaks.
Develop and manage changes to existing applications; ensure knowledge mapping is intuitive.
Collaborate with project teams from sales handoff through closure; ensure high-quality outcomes.

🎯 Requirements

4-8 years of AI, digital channels, or enterprise contact center experience.
BE/B.Tech in CS/IT/E&C or related field, or equivalent work exp.
End-to-end AI implementations from pilot to deployment.
Experience across NLU, IVR/ACD, ASR, digital channels, and knowledge platforms.
Strong chatbot/voicebot development with focus on architecture and performance.
Design integrations across CRMs, APIs, and customer ecosystems.

🎁 Benefits

Hybrid NICE-FLEX model: 2 days in office, 3 days remote weekly.

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