Senior Service Account Manager

📋 Description

• Lead post-sales service delivery for large enterprise accounts.
• Serve as primary advocate for strategic clients and align with IT roadmaps.
• Navigate escalations and drive proactive risk mitigation for platform adoption and retention.
• Bridge customer priorities with CX, Product Management, and Engineering teams.
• Mentor others and share internal best practices to raise service quality.

🎯 Requirements

• 6+ years in a customer-facing, enterprise account role.
• Experience managing large enterprise relationships and driving retention and adoption.
• Strong cross-functional leadership to coordinate Engineering, Product, Support, and Legal.
• Deep understanding of enterprise data storage and IT infrastructure.
• Proven ability to translate customer feedback into product and roadmap inputs.
• Excellent communication and escalation management skills.

🎁 Benefits

• Competitive base salary and potential incentives/equity.
• Comprehensive benefits and flexible time off.
• Inclusive, growth-focused environment with recognized workplaces.