Senior Service Delivery Manager

📋 Description

• Lead strategic client relationships across a portfolio of accounts.
• Governance, reporting, and executive service reviews with customers.
• Manage escalations, risks, and customer requirements to ensure service excellence.
• Oversee invoicing, profitability, and forecasting for assigned accounts.
• Drive continual service improvement and identify growth opportunities.
• Mentor Service Delivery Managers and support professional development.

🎯 Requirements

• Experience: 10+ years in Service Delivery Management with complex environments.
• Language: Fluent English (written and spoken).
• Stakeholder management: able to influence senior stakeholders.
• Communication: strong verbal, written, and negotiation skills.
• CRM/CSM: background in customer engagement and service governance.
• ITIL/ISO20000: ITIL v4 certified; knowledge of governance and service design/operations.

🎁 Benefits

• Salary range €70,000 - €80,000 per year.
• Flexible/remote working with hybrid arrangements.
• Benefits include pension, private healthcare, life assurance, and wellbeing programs.
• Career progression and mentorship schemes.
• Annual awards programs and inclusion initiatives.