Senior Service Designer

📋 Description

• Lead multidisciplinary teams on inclusive, accessible service design projects.
• Deliver end-to-end, evidence-based service designs for diverse clients.
• Collaborate with government, NHS, not-for-profit, and private sectors.
• Champion user-centred design (UCD) practices across projects.
• Support and line-manage service design team members.
• Contribute to proposals, pitches and business development.

🎯 Requirements

• Strategy & systems thinking, map and analyze strategies and scenarios.
• Research with user researchers to inform service factors.
• User-centred journeys and experiences design.
• Facilitation of workshops to engage clients and stakeholders.
• Organisation design for effective services.
• Visual and written communication to convey ideas clearly.

🎁 Benefits

• Above-average pension, private medical cover, and life assurance.
• 25 days holiday with buy/sell option.
• Group pension with employer contributions; access to LinkedIn Learning.
• Supportive, inclusive workplace with development opportunities.