Senior Specialist, Customer Account

📋 Description

• Manage high-profile customer orders: entry, status, release tracking
• Research/resolution for shipping, pricing, and returns issues
• Collaborate with partners to meet sales objectives and customer loyalty

🎯 Requirements

• Bachelor's degree, or 3-5 years customer service experience
• cGMP/FDA knowledge and regulatory pharma principles
• Excel (pivot), ERP/SAP, SharePoint, customer feedback systems
• Lead, facilitate and present meetings
• Analytical/problem-solving with strong multitasking and time management
• Ability to work independently and in a team; manage multiple projects

🎁 Benefits

• Paid time off (vacation, holidays, sick) and comprehensive benefits
• Medical/dental/vision insurance
• 401(k) plan