Senior Support Consultant

📋 Description

• Triage and manage incoming support requests through tracking systems; assess severity, impact
• Provide hands-on functional support for Sage Intacct, integrations, and related ISV solutions
• Own support cases through closure, including complex/escalated requests; maintain customer
• Build strong customer relationships via responsive, professional, solution-oriented communication.
• Document ticket information thoroughly: categorization, issue descriptions, reproduction steps
• Review contracts and apply relevant SLA requirements when prioritizing/responding to requests.

🎯 Requirements

• Demonstrated experience supporting Sage Intacct or similar ERP system in a support role or as a
• Hands-on Sage Intacct knowledge: administration, configuration, transaction processing, bank
• Ability to troubleshoot complex functional issues independently and determine escalation needs.
• Manage competing priorities, set expectations with customers and internal stakeholders, and adhere
• Strong customer service, communication, and relationship-building skills.
• Analytical/problem-solving abilities with curiosity about how systems improve operations.

🎁 Benefits

• Base salary: $83,000–$96,000 annually.
• Bonus eligibility according to compensation plan.
• Medical, dental, and vision coverage; various insurance options.
• 401(k) with company match; paid time off; holidays; and wellness programs.