Senior Support Engineer

📋 Description

• Lead complex troubleshooting and incident resolution from investigation to permanent solutions.
• Own production issues across distributed systems, infra, and app layers.
• Design and improve monitoring processes, playbooks, runbooks, and knowledge resources.
• Leverage AI-powered tools and automation to speed up detection and resolution.
• Collaborate with engineering, customer experience, and clients to resolve challenges.
• Develop and maintain automation scripts to reduce manual work.

🎯 Requirements

• 3–5 years of experience in technical support, SRE, Forward Deployed Engineering, or full-stack
• Strong experience troubleshooting distributed systems and production environments.
• Expertise with observability and monitoring platforms such as DataDog, ELK Stack, Prometheus
• Knowledge of IaC, Docker/Kubernetes, cloud-native architectures, and CI/CD pipelines.
• Experience with AWS, databases, and system monitoring.
• Strong English communication and collaboration skills with global teams.

🎁 Benefits

• Competitive compensation based on experience, skills, and expertise.
• Total compensation around USD 72K–90K plus equity.
• Equity participation to share in company growth.
• Unlimited paid time off (PTO) with flexibility.
• Annual learning and development stipend for growth.
• Opportunity to work remotely from Brazil.