Senior Support Engineer

📋 Description

• Resolve technical customer issues within SLA and drive resolution
• Maintain relationships for technical support delivery
• Resolve problems via phone, email, chat or remote access
• Improve support processes and customer satisfaction
• Work across multicultural and distributed teams
• Contribute to product docs and knowledge base

🎯 Requirements

• 7+ years in technical support or related role
• Technical background in systems administration, networking or software engineering
• Strong English communication
• Customer-oriented mindset
• Cloud-native and container tech (Kubernetes, Docker)
• Experience with APIs/REST and web servers (Tomcat, Apache, NGINX, IIS)

🎁 Benefits

• Competitive pay based on work performed
• Health coverage for you and family in many locations
• Flexible locations and schedules for many roles
• Generous vacation days each year
• Donation matching up to $2000 (local currency equivalent)
• Up to 40 hours annual volunteer time