Senior Support Engineer

📋 Description

• Escalation point for difficult customer interactions and lead resolution via tickets, merge
• Mentor teammates on troubleshooting and customer communication through pairing and collaboration.
• Drive improvements to support practices, product quality, and reusable docs for the team.
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to shape goals
• Participate in on-call rotations to provide emergency support for self-managed GitLab and
• Contribute to hiring by reviewing applications and participating in interviews.

🎯 Requirements

• Strong experience with Linux systems administration, scripting, Git, and CI/CD in production or
• Ability to investigate infra and application issues and reproduce bugs in complex environments.
• Experience mentoring teammates on troubleshooting and cross-team collaboration.
• Experience collaborating with Product, Engineering, and Sales to translate feedback into fixes and
• Familiarity with DevOps practices and technologies such as Kubernetes and serverless computing.
• Demonstrated ability to learn quickly and apply transferable skills across technical support or

🎁 Benefits

• Health, finances, and well-being benefits.
• Flexible Paid Time Off.
• Equity and stock options.
• Growth and development opportunities.