Senior Support Engineer (Authorizations Processing)

📋 Description

• Provide advanced technical support for payment and authorization flows, including transaction
• Investigate complex technical issues and incidents, partnering with Engineering and Technical
• Contribute technical expertise during high-severity incidents and escalations, helping drive timely
• Analyze logs, metrics, transaction data, and system behavior to identify anomalies, patterns, and
• Assess the potential impact of platform releases, configuration changes, and operational updates.
• Collaborate with internal teams to clearly communicate technical findings, customer impact

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or
• At least 5 years of relevant professional experience with a bachelor’s degree, 2+ years with an
• Proven experience with payment processing, authorization flows, or card lifecycle systems, ideally
• Strong understanding of the end-to-end transaction lifecycle, including authorization, clearing
• Experience working with high-volume, real-time transactional systems and performing
• Solid background in technical support, Site Reliability Engineering (SRE), backend engineering, or

🎁 Benefits

• Fully remote position based in Brazil.
• Opportunity to work on high-volume, real-time payment and authorization systems with significant
• Exposure to distributed systems, enterprise payment processing, APIs, integrations, automation, and
• Opportunity to collaborate closely with engineering and technical account teams on complex
• Scope to improve operational efficiency through automation, diagnostics, and internal technology
• Senior-level opportunity to influence technical support practices, platform reliability, and