Senior Support Engineer, Snoo Operations & Support

📋 Description

• Senior hands-on technical leader for end-user support in Snoo Operations & Support (SSO).
• On-site at the New York office at least 4 days a week to support office helpdesk, events, AV, and
• Collaborates with CorpEng Systems, CorpEng Infrastructure, Biz Apps Engineering, Security, and
• On-board new employees and provide hardware provisioning and hands-on or remote support for Reddit

🎯 Requirements

• 3+ years in end-user support operations with mentoring experience.
• Excellent Mac troubleshooting skills; strong troubleshooting theory and problem isolation.
• Experience providing technical support via in-person, tickets, email, and chat; strong customer
• Mentor others, drive standardization, and maintain domain expertise in CorpEng-supported systems.
• Strong documentation, communication, and ability to manage multiple projects; on-call rotation
• Experience with asset inventory and organized help desks; ability to escalate and resolve systemic

🎁 Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs including professional development and caregiving support
• Family Planning Support and Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off