Role focuses on high-difficulty technical support for OpenAI API platform.
Design and run processes to monitor top strategic customers and 24x7 response teams.
Collaborate with Infrastructure and Engineering to ensure scalable customer experience.
Operate in a low-volume, high-difficulty environment from a remote Toronto, Canada base.

🎯 Requirements

Bachelor’s degree in Computer Science or related field.
8+ years in technical operations (SRE/NOC), with strong systems troubleshooting.
Deep familiarity with monitoring, alerting, observability; metrics/logging/tracing in distributed
Proven incident response leadership and post-incident follow-ups.
Strong scripting/engineering skills (e.g., Python) for automation.
Solid cloud and distributed systems knowledge; experience with cloud services, load balancers

🎁 Benefits

OpenAI equal opportunity employer commitment.
Background checks, privacy policy, and accessibility accommodations described in policy docs.

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