Senior Support Specialist

📋 Description

• Manage strategic support accounts and coordinate delivery management for various projects.
• Collaborate with clients to understand needs and develop tailored support strategies.
• Monitor project progress, identify risks, and implement solutions to keep projects on track.
• Act as main client contact, ensuring regular follow-up and clear communication.
• Deliver high-level support to improve customer engagement and operational efficiency.
• Lead meetings, escalate issues, and drive project success with cross-functional teams.

🎯 Requirements

• Bachelor’s degree in Computer Science, IT Management, Manufacturing, Business Administration, or
• 2–3 years of Datacor ERP experience required.
• Strong understanding of help desk models and customer support processes.
• Excellent verbal and written communication, time management, and presentation skills.
• High proficiency with Microsoft Office and business productivity tools.
• Ability to prioritize and manage multiple support cases and projects.