Senior Technical Account Manager

📋 Description

• Manage high-spend global accounts with multi-product strategies.
• Optimize delivery frameworks and proactive team engagement.
• Balance customer needs with internal roadmaps for partnerships.
• Support AI-driven tools development and testing with feedback loops.
• Serve as Cluster Lead, mentor peers, and guide escalations.
• Lead internal programs to improve efficiency and readiness.

🎯 Requirements

• 7+ years in enterprise TAC/CS/SE/PS with global accounts.
• Advanced cybersecurity knowledge, including Zero Trust, secure cloud, and identity.
• Experience using AI productivity tools to optimize operations and reporting.
• Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.
• Translate complex business requirements into operational tech strategies for execs.
• Strong mentorship and leadership skills to develop peers.

🎁 Benefits

• Generous PTO and Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Education Reimbursement
• Commuter Offset (Specific locations)