Senior Technical Account Manager

📋 Description

• Manage a portfolio of up to 10 strategic enterprise customers, driving adoption, value, and
• Serve as a trusted technical advisor on cloud security and platform adoption.
• Develop and execute customer success plans with security and business goals.
• Build relationships from practitioners to executives, leading value-focused conversations.
• Identify adoption barriers and renewal risks, partnering with Sales and Renewals.
• Coordinate with Product/Engineering/Support to resolve complex issues.

🎯 Requirements

• Native-level Brazilian Portuguese and English; applications in English.
• Bachelor’s in CS/Engineering or related field, or equivalent.
• 8+ years in technical customer-facing roles in cloud/cloud-security.
• Strong cloud experience across AWS, Google Cloud, Azure (or OCI).
• Hands-on with Docker/Kubernetes and security implications.
• DevOps tech with CI/CD, version control, and IaC; security aware.

🎁 Benefits

• Hybrid model with three days/week in São Paulo office.
• Work with strategic customers in cloud and AI security.
• Exposure to evolving tech in cloud, AI, SaaS, cybersecurity.
• Opportunity to influence product direction with customer insights.
• Career development and mentorship in a global TAM org.
• Collaborative, international environment across Sales, Product, Engineering.