Senior Technical Account Manager

📋 Description

• Own technical relationships with customers through onboarding, adoption, expansion, and renewal.
• Lead technical implementations, including integrations, configuration, troubleshooting, and
• Advise customers on identity, access management, device trust, and SaaS security.
• Partner with Customer Success to identify risks and maximize long-term value.
• Share customer insights with Product, Marketing, Support, and cross-functional teams.
• Create scalable resources like playbooks and knowledge-base content.

🎯 Requirements

• 4+ years in a customer-facing technical role in SaaS or security-focused B2B.
• Experience leading onboarding and implementation conversations with technical/business stakeholders.
• Strong communication and demonstration skills; able to explain complex concepts.
• Experience in proactive technical engagement to support adoption/renewal.
• Knowledge of SSO, SCIM, SAML, OAuth and compliance standards (SOC 2, ISO 27001, GDPR).
• Ability to work independently in a remote-first environment and collaborate across teams.

🎁 Benefits

• Health benefits and PTO; remote-first environment.
• RSU program and retirement matching; equity grant.
• Paid volunteer days and Bonusly recognition.
• Free 1Password account; remote work culture.