Senior Technical Customer Success Manager

📋 Description

• Partner with Sales and Product to onboard customers and increase value from technology.
• Build strong relationships with enterprise clients as primary technical CSM contact.
• Act as technical SME, guiding customers on security solutions for business challenges.
• Develop and execute customer success plans aligned to objectives and requirements.
• Guide cybersecurity researchers, application security teams, incident response managers, and senior
• Monitor satisfaction, adoption, engagement, and identify opportunities to add value.

🎯 Requirements

• 5+ years in a customer-facing technical management, customer success, solutions, consulting, or
• Experience with large enterprise customers and multi-stakeholder engagements.
• Previous experience in the cybersecurity vendor industry is required.
• Deep technical understanding of core web and cloud technologies (TCP/IP, DNS, HTTP, HTML, PKI).
• Strong understanding of web security concepts and industry practices.
• Ability to communicate complex technical concepts to diverse audiences (hands-on practitioners to

🎁 Benefits

• Full-time senior-level opportunity based on the U.S. East Coast.
• Opportunity to work with global enterprise customers in complex cybersecurity environments.
• Exposure to cutting-edge cybersecurity, web, cloud, and attack surface management technologies.
• Close collaboration with Sales, Product, and technical teams.
• Opportunity to influence product strategy through customer insights and feedback.
• Fast-paced startup environment with opportunities to contribute to next-gen cybersecurity tech.