Senior Technical Customer Support Engineer

📋 Description

• Provide first-line technical support and guidance to users, customers, and prospects through
• Troubleshoot and resolve complex technical issues while meeting SLAs.
• Develop practical solutions across cloud and open-source data platforms; share knowledge via
• Collaborate with global teams to identify customer needs and influence product functionality.
• Support pre-sales and post-sales activities, including PoCs and customer-facing initiatives.
• Build trusted relationships with customers, partners, and internal stakeholders; demonstrate

🎯 Requirements

• Previous technical experience in customer-facing or engineering roles (e.g., Technical Support
• Strong breadth/depth in data platforms: SQL databases, OLAP, cloud-native SaaS, distributed
• Hands-on troubleshooting; translate complex concepts into practical customer solutions.
• Excellent English communication; effective via docs, chat, calls, and meetings.
• Ability to work in a fully remote, globally distributed environment with reliability and
• Willingness to participate in schedules for 24x7 global coverage.

🎁 Benefits

• Flexible, remote-friendly work environment across multiple countries.
• Healthcare employer contributions.
• Equity or stock options for new team members.
• Flexible time-off with country-specific entitlements.
• $500 home-office setup allowance for remote employees.
• Global company gatherings and in-person relationship-building opportunities.