Senior Technical Customer Support Engineer - Australia

📋 Description

• Provide first-line technical engineering support to ClickHouse users, customers, and prospects via
• Triage support tickets, help with pre- and post-sales technical activities, and assist with POCs
• Collaborate with global teams (Support Services, Engineering, GTM, Product Management) to define
• Mentor and share knowledge with colleagues, users, and customers.

🎯 Requirements

• Technical breadth in ClickHouse open-source or ClickHouse Cloud, or related domains (SQL databases
• Previous experience as a Support Engineer, Consultant, DBA, SRE, Solutions Engineer, Software
• Available to deliver high-quality 24x7 support in a global, distributed environment.
• Strong written and verbal English communication and ability to work fully remote with reliable
• Team-oriented, globally engaged, empathetic, and able to solve challenging problems.
• Self-driven, curious, and eager to learn and grow.

🎁 Benefits

• Flexible work environment; remote-friendly with global presence.
• Healthcare contributions by employer.
• Equity in the company; stock options with joining.
• Flexible time off in the US and generous entitlement elsewhere.
• A $500 Home office setup for remote employees.
• Global gatherings and opportunities to engage with colleagues at company-wide offsites.