Senior Technical Customer Support Engineer, Federal

📋 Description

• Primary technical contact for U.S. federal and public-sector customers
• Triages, resolves support cases across channels
• Guides secure deployment and ops for government envs
• Collaborates with Product, Engineering, GTM to meet federal needs
• Supports federal POCs, security questionnaires, and ATO evaluations

🎯 Requirements

• U.S. Person status required
• Broad technical depth in ClickHouse open-source/cloud
• Experience in supporting federal IT environments
• Strong communication and collaboration skills
• Teamwork mindset with customer-focused problem solving
• Willingness to learn and adapt in government contexts

🎁 Benefits

• Flexible, remote-friendly work environment
• Healthcare employer contributions
• Equity in the company
• Generous time off
• $500 home office setup for remote employees
• Global gatherings and in-person offsites