Senior Technical Specialist

📋 Description

• Resolve technically complex customer issues through email and chat while meeting established
• Diagnose issues across web forms, conditional logic, styling, integrations, and other SaaS
• Troubleshoot Salesforce integrations, including field mappings, error messages, object
• Investigate browser console errors, inspect form configurations and DOM structures, and reproduce
• Document reproduction steps, severity, technical findings, and context before escalating issues to
• Mentor newer team members and act as a technical resource for other Support Specialists.

🎯 Requirements

• 2+ years of experience in a technical, customer-facing support role, with ability to troubleshoot
• Strong written communication skills to explain technical concepts clearly and empathetically.
• Experience diagnosing issues within web-based SaaS products.
• Hands-on Salesforce experience as a power user or administrator.
• Strong HTML knowledge to read and interpret forms and iFrame publishing.
• Working knowledge of CSS and reading JavaScript errors for form logic and behavior.

🎁 Benefits

• Salary range of $62,000–$65,000 annually.
• Fully remote and distributed work environment.
• Health, dental, and vision benefits for eligible U.S.-based team members.
• Mental health benefits through SpringHealth.
• 401(k) with a 4% company match.
• Unlimited PTO for salaried/exempt employees with minimum usage requirements.