Senior Technical Success Manager

📋 Description

• Onboard customers and ensure ongoing adoption.
• Provide technical leadership across New Relic products.
• Train customers to realize real-time performance with New Relic.
• Identify churn risk and proactively mitigate it.
• Collaborate with Sales, Solutions Consultant, and Support to resolve issues.
• Gather customer feedback to drive service improvements.

🎯 Requirements

• Design/develop apps (backend and/or frontend) experience.
• Public cloud: AWS, Azure, or GCP experience.
• Production troubleshooting end-to-end.
• Stakeholder management and client negotiation.
• 7+ years in IT services, SaaS, or customer success (preferred).
• Lead and collaborate across teams to drive customer outcomes.

🎁 Benefits

• Flexible, hybrid/remote-friendly work model.
• Onboarding and training programs.
• Opportunities to work with global teams.
• Career growth and knowledge sharing.
• Inclusive, diverse workplace culture.