Senior Engineer Technical Support as L1 liaison between Netradyne and customers
Diagnose and resolve technical issues for in-field hardware/software on connected vehicle platforms
Engage customers to troubleshoot and ensure timely resolutions across 24x7x365 operations

🎯 Requirements

3-6 years of technical support experience, preferably SaaS/cloud
Incident management process experience
Basic SQL with Postgres/MySQL
Familiarity with ITSM tools (ServiceNow, JIRA, Salesforce)
Hands-on with REST APIs and webhooks
Strong problem-solving and communication, able to work in shifts

🎁 Benefits

Collaborative, inclusive workplace culture
Opportunity to work with cross-functional teams
Equal-opportunity employer

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