Netradyne

201-500
14 jobs posted

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Senior Technical Support Engineer

Added

14 days ago

Location

🇮🇳 Bengaluru

Type

Full time

Salary

Salary not provided

Related skills

postgresql sql mysql rest apis webhooks

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📋 Description

Second-level liaison between Netradyne and customers
Diagnose and resolve technical issues for in-field hardware/software
Engage with customers to troubleshoot connected vehicle platforms
Support international customers; US/UK preferred
Work in a 24x7x365 ops center with flexible shifts, including weekends

🎯 Requirements

3-6 years in technical support, preferably SaaS/cloud
Experience in Incident management
Basic SQL with databases (PostgreSQL, MySQL, etc.)
Familiarity with ITSM tools (ServiceNow, JIRA, Salesforce)
Hands-on with REST APIs and webhooks
Strong problem-solving and communication; ability to work under pressure

🎁 Benefits

Collaborative, inclusive workplace culture
Opportunities to grow in a fast-paced team

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