Provide day to day technical support to customers using the AI Assistant platform
Troubleshoot AI responses, RAG-based retrieval, and answer quality
Investigate agentic workflows, planning, and action failures
Analyze API integrations with enterprise systems
Communicate complex AI/system behaviors clearly to customers
Identify root causes from logs/telemetry and document defects

🎯 Requirements

Bachelor’s in IT, CS, or related field
5-8 years in customer-facing tech support
Experience with ServiceNow platform and enterprise integrations
Strong REST API understanding and debugging skills
Experience with bi-directional system integrations
Ability to analyze logs (Kibana, Grafana) and simplify concepts

🎁 Benefits

Not specified

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