ServiceNow

Provide day to day technical support to customers using the AI Assistant platform to drive
Troubleshoot AI responses, agentic workflows, and API integrations with enterprise systems
Clearly communicate AI/system behavior and value to customers
Identify root causes using logs and telemetry (e.g., Kibana, Grafana)
Document defects and track in defect management systems
Suggest configuration changes to optimize assistant behavior and respond to customers within SLAs

🎯 Requirements

Bachelor’s degree in IT, CS, or related field
5-8 years in customer-facing technical support
Experience with ServiceNow platform and enterprise integrations
Strong REST API understanding and debugging skills
Experience with automated, bidirectional integrations
Ability to analyze logs, reproduce issues, and simplify complex concepts

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