Senior Technical Support Engineer (T3)

📋 Description

• Own the most complex technical escalations from T1/T2; final line of defense
• Investigate/reproduce customer bugs, data inconsistencies, and integration failures across Jira
• Read/write code to diagnose issues, test hypotheses, and validate fixes
• Collaborate with Engineering to articulate bugs and track fixes to resolution
• Manage issues in customer environments involving API integrations, OAuth, webhooks, and permissions
• Handle data restoration/recovery scenarios leveraging Rewind’s backup architecture

🎯 Requirements

• 5+ years in technical support, solutions engineering, or software development
• CS degree or equivalent; ability to read/write code
• Proficiency in Python, Ruby, JavaScript, or similar
• Strong understanding of REST APIs, OAuth, webhooks, SaaS integration
• Experience with cloud platforms/SaaS ecosystems (Atlassian, GitHub, Shopify, etc.)
• AWS CloudWatch, OpenSearch/Kibana, SQS/SNS

🎁 Benefits

• Flexible work hours
• Employee stock options
• Health benefits
• 3 weeks vacation
• 7 life leave days
• 2 Level Up days for professional development