Senior Technical Support Specialist

📋 Description

• Handle complex web support cases for enterprise and sales-assisted accounts
• Lead and participate in client calls with Tier 1 accounts independently
• Collaborate with GTM team on escalated enterprise issues
• Identify, document, and escalate product bugs and feature requests to engineering and product team
• Investigate and troubleshoot technical issues related to SignNow web platform, integrations, and
• Ensure timely follow-up and resolution on all assigned cases within SLA requirements

🎯 Requirements

• Bachelor's degree or equivalent practical experience
• 3+ years in B2B SaaS support, minimum 2 years with enterprise / Tier 1 accounts
• English — fluent, professional level for written and verbal client communication
• Familiarity with APIs, integrations, SaaS platforms; Intercom or similar CRM preferred
• Strong communication and client management skills — must be able to run enterprise calls

🎁 Benefits

• Flexible working environment: remote and hybrid options, with offices in the United States, Poland
• Competitive compensation and stock options
• Professional growth and learning opportunities
• Health and well‑being benefits tailored to country
• Family‑friendly culture and airSlate Care charitable initiatives
• Open communication and transparency across the organization