Investigate and resolve customer issues by analyzing SQL, data feeds, Python, with Data Eng/Product.
Be empathetic voice for production issues; communicate status, root cause, and resolution.
Master IPF platform workflows (ED Boarding, Case Management, and related healthcare ops).
Write and execute SQL queries to validate data, reproduce issues, and verify fixes.
Read and debug Python code to identify defects and guide root-cause analysis with Engineering.
Document and track issues in Jira with cross-functional teams to drive resolution.

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