Senior Vice President of Customer Experience

📋 Description

• Define and execute the global customer strategy across Professional Services, Customer Care
• Lead a unified global delivery model for CCaaS and AI/agentic solutions.
• Establish repeatable deployment methodologies to speed value delivery.
• Drive organizational and technological transformation with AI capabilities.
• Partner with Product and Engineering to turn deployment feedback into roadmap priorities.
• Own performance and strategic direction of the Customer Experience org.

🎯 Requirements

• 15+ years in Customer Experience, Customer Success, or related roles in global SaaS/cloud
• 5+ years in a VP/SVP-level leadership role.
• Experience leading large, distributed organizations (200+ employees).
• Strong technical foundation; able to engage with Product & Engineering leaders.
• Deep understanding of enterprise architecture, AI deployments, Generative AI, LLMs, and agentic
• Knowledge of CCaaS/UCaaS and enterprise software deployments.

🎁 Benefits

• Compensation: $265,000–$400,000 OTE.
• Long-term incentives: Equity-based incentives may apply.
• Short-term incentives: Bonus or commission opportunities may apply.
• Healthcare: Medical, dental, vision insurance.
• Financial protection: Life and disability insurance.
• Retirement: 401(k) plan.