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Senior VIP Relationship Manager

Customer Support

Added

1 hour ago

Location

🇹🇼 Taipei

Type

Full time

Salary

Salary not provided

Related skills

customer support relationship management english hospitality chinese

📋 Description

VIP Relationship ownership with proactive, white-glove service.
Real-Time client support across chat, email, and calls.
End-to-end issue tracking and timely resolution.
Concierge-level service and proactive client experience.
Bridge between clients and internal teams for escalation/resolution.
Refine VIP operations and support processes.

🎯 Requirements

5+ years in premium service (hotels, luxury retail, banking, airlines).
Excellent English and Chinese communication (written and spoken).
Strong interpersonal skills; thrives under pressure.
Highly detail-oriented, organized; multitask effectively.
Discretion and professionalism with confidential matters.
Prior experience supporting international or high-net-worth clientele.

🎁 Benefits

Competitive total compensation package
Team-building programs and company events
Comprehensive healthcare schemes for employees and dependents
And many more

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