Senior VIP Relationship Manager

📋 Description

• VIP relationship ownership: Build trusted relationships with high-value clients.
• Real-Time Client Support: Answer VIP inquiries quickly across channels.
• Issue Tracking & Resolution: Manage client requests end-to-end for timely resolution.
• Client Experience Enhancement: Deliver concierge-level, solutions-focused support.
• Cross-Functional Coordination: Bridge clients with internal teams to resolve issues.
• Service Improvement Initiatives: Help refine VIP processes and ops framework.

🎯 Requirements

• 5+ years in premium service (hotels, luxury retail, private banking, or airline VIP support).
• Excellent English and Chinese communication (written and spoken) for global clients.
• Strong interpersonal and client-handling skills under pressure.
• Detail-oriented, organized, able to multitask and manage priorities.
• Mature, discreet, and professional with confidential matters.

🎁 Benefits

• Nice to have: Prior experience supporting international or high-net-worth clientele.
• Competitive total compensation package
• Team-building programs and company events
• Healthcare schemes for employees and dependents
• More benefits available on request