Service Delivery Manager

📋 Description

• Own service delivery across 10–15 enterprise customers
• Coordinate with tech teams to meet SLAs and expectations
• Monitor data pipelines, uptime, costs, and risks
• Manage change requests from scoping to billing
• Oversee efficiency, margins, and profitability
• Build trusted customer relationships and act as escalation point

🎯 Requirements

• 5+ years in service delivery or similar client-facing role
• Experience managing enterprise customers with multiple stakeholders
• Strong stakeholder management and communication skills
• Experience with SLAs, KPIs, and operational reporting
• Commercial awareness: monitor margins and costs
• Proven ability to analyze uptime, MTTR, data quality

🎁 Benefits

• €55,000–€62,000 per year
• Fully remote working arrangement
• Opportunity to work with open-source technologies
• Collaborative, multicultural team
• Exposure to complex enterprise customers
• Develop expertise across service delivery and operations