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6 days ago
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kpi reporting partner management onboarding capacity planning

📋 Description

  • Oversee partner performance and governance for assigned engagements.
  • Monitor KPIs, SLAs, and delivery health across partners.
  • Escalate issues and drive corrective actions with leadership.
  • Partner onboarding, transitions, and capacity planning oversight.
  • Coordinate cross-functional teams to improve service outcomes.

🎯 Requirements

  • 5+ years in service delivery, vendor governance, or related ops roles.
  • Experience with governance frameworks, scorecards, and reviews.
  • Ability to manage third-party performance against SLAs/KPIs.
  • Knowledge of ServiceNow or similar platforms beneficial.

🎁 Benefits

  • Health plans, 401(k) with match, and ESPP.
  • Flexible time away and family leave programs.
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