Service Delivery Senior Manager – Software Publisher Services

📋 Description

• Senior operational leadership role for global service delivery infrastructure.
• Own governance, quality frameworks, resource planning, and reporting across regions.
• Build systems and standards enabling client-facing teams to perform at their best.
• Strategic yet hands-on process design, data-driven decisions, and people development.
• Influence senior stakeholders within a matrix organisation across international teams.
• Shape unified culture and scalable operational excellence as the business grows.

🎯 Requirements

• Significant experience in delivery/operations/programme management in professional services or
• Proven governance systems and delivery infrastructure across multiple clients/regions.
• Experience managing shared resource pools, capacity planning, staffing models.
• Strong international delivery experience across time zones and cultures.
• Experience using delivery tracking tools, dashboards, and data-driven decision making.
• Certifications such as PMP/PRINCE2/ITIL/Six Sigma advantageous.

🎁 Benefits

• Competitive compensation aligned with role impact.
• Flexible working environment for distributed and international teams.
• Autonomy to design delivery standards, governance, and scalable processes.
• Direct collaboration with senior leadership and commercial stakeholders.
• Opportunity to shape global team culture and capabilities.
• Paid mental health days and generous vacation package.