Service Delivery Senior Manager – Software Publisher Services

📋 Description

• Own delivery governance, quality frameworks, and delivery infrastructure across regions and client
• Build and improve delivery tracking, reporting, dashboards, and engagement lifecycles.
• Lead capacity planning, staffing models, and resource requirements for global engagements.
• Develop a unified culture and scalable processes across distributed teams.
• Influence senior stakeholders with clear operational data to enable decisions.
• Oversee career development and performance processes for delivery and technical teams.

🎯 Requirements

• Significant experience in delivery management or related leadership in professional
• Proven governance systems, quality frameworks, and delivery infrastructure across multiple
• Experience managing shared resource pools and capacity planning.
• Strong international delivery experience across time zones and cultures.
• Experience using delivery tracking tools, dashboards, and data to identify risks and support
• Certifications such as PMP, PRINCE2, ITIL, Six Sigma are advantageous.

🎁 Benefits

• Competitive compensation aligned with role impact.
• Flexible working environment for distributed/international teams.
• Autonomy to design delivery standards and scalable processes.
• Direct collaboration with senior leadership and stakeholders.
• Opportunity to shape global team culture and capabilities.
• Paid mental health days and generous vacation.